Customer services

In order to generate a clear picture for all customer returns and service, Whistles undertook a due diligence exercise to amalgamate data captured across different elements of the business. This process helped Customer Services and Technical Compliance teams to identify why garments are most frequently returned, and to understand customer behaviour patterns. Whistles has also developed a Customer Care Guide for store staff to help ensure customers have a positive experience in-store and at home.

Further reading